Low Inventory & Order Delays
Due to global supply and labor shortages, Nalgene is experiencing low inventory and low stock, and delays on many products. If you are interested in purchasing an out-of-stock product, we encourage you to sign up for the “Stock Alerts” and you will receive an email when your item is back. We appreciate your patience and customer loyalty. For additional questions or concerns, please reach out to our Customer Support.
Why does my bottle look different from the picture?
NEW LOOK! The same great Sustain water bottle derived from 50% plastic waste now has a newer look. You may receive a bottle with or without the Sustain Logo on it, both are your favorite Sustain water bottles.
Will COVID affect my order?
Due to these unprecedented times, we anticipate there may be delays in order processing and shipping. Please bear with us as we try to maintain our normal shipping schedule. Stay safe, stay hydrated and when the time is right, we’ll see you outside.
What is your shipping policy?
***We have limited stock availability and are currently experiencing longer than normal lead times for orders. We thank you for your patience.***
Free Standard UPS Ground Shipping on all orders over $30. Contiguous U.S. only. Excludes Custom Bottles.
*NOTE: Nalgene ships via USPS to PO boxes and therefore cannot provide tracking information for those orders. Due to ongoing delays with USPS, please allow up to 30 days to receive your order.
How do I clean my Nalgene bottle?
All of our bottles are dishwasher safe. We recommend placing them on the top rack and away from any heating element. You can also wash it by hand. Fill your bottle about 2/3 full with very warm water and a few drops of bleach. Put the cap on, shake well, then let it sit for an hour. You can use a bottle scrubber to scrub out the cap and bottle. Rinse well. Looking for an in depth way to clean your bottle? Check out our latest blog post.
Can I freeze my Nalgene bottle?
Yes, you can. However, only fill your bottle about 2/3 full to allow for expansion (and prevent cracking).
Is my Nalgene bottle recyclable?
Many municipalities now accept #7 for recycling. If you are unsure about your area, you can check here.
What is Tritan plastic?
We use Tritan for the majority of our bottles. You can find more information about Tritan here.
What is your warranty policy?
We have a lifetime warranty on all Nalgene bottles. Please submit your request here.
What is your return policy?
Are you bottles BPA Free?
Yes, all of our bottles are free of BPA, BPS, BPF and phthalates. You can find more information here.
What forms of payment does Nalgene accept?
Nalgene.com accepts Mastercard, Visa, AMEX and PayPayl. Discover cards not accepted.
How do I get technical support?
Please send an e-mail to technical [email protected] for all technical inquiries.